Policy Overview
At Pawarts, our goal is to ensure that you’re delighted with every purchase, especially when it comes to custom items that are so personal. We understand that every personalized product holds a special meaning, and it’s our responsibility to ensure it meets the highest standards. That’s why we offer a 60 Days Quality and Print Guarantee. Starting from the day your order is delivered, you have 60 days to notify us of any quality or printing issues that fall under our responsibility. We’re here to ensure that you’re satisfied with your product, whether that means a replacement, alternative solution, or a refund. We care deeply about your experience, and we’re here to ensure you’re fully satisfied.
Qualifying for the Guarantee
Our guarantee covers:
- Material Quality: Our products are crafted to last. If the item does not meet the material quality described, we’ll make it right.
- Printing Quality: Print clarity and alignment matter. Any defect in the print, such as fading, misalignment, or unexpected color variations, is fully covered by this policy.
Your Options
If your item experiences a qualifying issue within 60 days of delivery, you may choose:
- Refund: We can process a full refund to your original payment method.
- Replacement or Redesign: We’ll replace the item or explore options for an alternative design based on your preference.
- Alternative Solution: If you have a specific request, let us know, and we’ll work with you to find a custom solution, such as a different product.
How to Start the Process
- Contact Us: Within 60 days of delivery, reach out to us at support@pawarts.com with order details, a brief description, and any photos showing the issue.
- Assessment: Our team will review your request to confirm it falls under the guarantee.
- Resolution: Based on your preference, we’ll proceed with a refund, replacement, or a different solution.
Why We Do This
As creators of custom pieces, we know that each item has a story and meaning attached to it. Our priority is to ensure that every part of your experience—from designing to receiving your product—is seamless and enjoyable. This guarantee isn’t just a policy; it’s a commitment to valuing your trust and celebrating what matters to you.
Exclusions
The following are not covered by this policy:
- Minor color variations due to printing limitations
- Damage from improper care (e.g., washing against provided instructions)
- Approved customizations that differ from expectations (unless they don’t match the final proof)
Policy Updates
As we continue to enhance our services, we may update this policy. Changes will be communicated on our website.
