RETURN & REFUND POLICY

Thank you for choosing Pawarts as your shopping destination. We value your satisfaction and want to ensure you have a positive experience with us. If you have any problems with your purchase, please refer to our Return & Refund Policy and contact us here support@pawarts.com.

These terms and conditions apply to all products you have purchased from us. Your satisfaction is our priority, and we are committed to resolving any issues you may encounter.

REPLACEMENT/ REFUND

At Pawarts, your satisfaction is our top priority. If you are unhappy with your order due to a defect, damage, wrong item, or a printing quality issue: You are eligible for a replacement or refund.

Please contact us at support@pawarts.com within 30 days of receiving your order, including proof of the received item (Video/ photo of the defective product) and order number.

To ensure a smooth process, please provide the following information depending on the nature of your claim:

1. Printing error: Include photographs clearly showing the error.
2. Print size or placement issue: Include photographs of the affected garments with a measuring tape, stick, or ruler to illustrate the problem.
3. Missing items: Provide us with an image of the received package's cover, including the detailed shipping label, so our production department can investigate the issue.
4. Shirt size problem: Reach out to us within 30 days of receiving the product, including a photo of the spread-out shirt on a flat surface along with a measuring tape for evidence.
5. Post-delivery issues: If you encounter any problems within 60 days from the delivery date, such as fading, blurred printing, smudging, or any other damages while using the product, please contact us. Including a photo illustrating the defective or damaged area of the item.

If your claim is approved, we will provide you with a replacement free of charge or issue a refund.

Refunds will be issued to the original form of payment. Depending on the condition of payment, you will receive your refund within the following:

- Paypal: 1 business day.

- Debit/Credit Card: You can see the refund as a credit approximately 5-10 business days later, depending upon the bank.

RETURN

All items are made to order – this means that when you place your order, we print that item(s) just for you.

If your order is damaged, defective, or has any issues, please contact our customer service via email support@pawarts.com for assistance. 

You do not need to return the defective items to us. We will use your feedback to improve our service and eliminate errors in the future. Pawarts will take responsibility and replace the defective products with new ones, or provide a refund. Your satisfaction is always our top priority, and we are committed to offering quality products and outstanding support services.

If you need any further assistance or have any questions, feel free to contact customer service at support@pawarts.com. Our team is here to help and ensure you have a positive shopping experience.