FAQs

FAQs - Pawarts specializes in creating custom pet portraits for all kinds of pets, turning your pet's photo into a unique piece of art, then print on shirt.

Before you place your order!

1. Do you only do dogs?

 Not at all, we can design a portrait for any animal, no matter the species or the breed. Whether you are the proud parent of a cat, horse, cockatoo, or anything, we can turn a photo of your beloved pet into a unique masterpiece

2. Can I print more than one pet?

 Absolutely! We can do it with 3 pets max for you. You can attach a picture of these pets when you order. If you have separate images, please upload one to complete the order and send the other via email support@pawarts.com including your order number. We can arrange everything for you.

Important note: We determine that anything beyond 3 pets will be too excessive and not create the best outcome so you should probably consider before placing an order with more than 3 pets. There is an additional cost of +5$ per extra pet if you want more. 

3. Can I get the proof of my order before it goes to production?

 Absolutely, all customers get to preview their artwork and request any changes before printing. We will email you and attach the preview on it in 2-3 business days after you place your order.

4. I'm unsure if my photo will work

We understand that choosing the perfect photo can be tough! To make things easier, feel free to send us multiple options. Our talented artists will carefully review your photos and select the best one for your custom design. If a photo isn't suitable, we'll let you know right away.

5. I have too many pictures, which one should I choose?

Don't worry about selecting the perfect photo! You can upload up to 5 images and our talented artists will carefully review them to choose the best one for your custom design.

6. Do you do human portraits?

 We are happy to do human portraits featuring the portrait of pet and owner together and also have served many customers who have the same idea as you. Please bear in mind that all of our products are customized and handled by our in-house artist so we can flexibly modify the artwork following your feedback.

7. What if my photo is blurry?

We understand that sometimes photos might not be as clear as we'd like. If the photo is slightly blurry, our artists can often enhance it through hand-drawing techniques. However, if the photo is extremely blurry, it may not be suitable for our process as it could affect the quality of the final product.

To ensure the best possible result, we'll carefully assess your photo and notify you if it's too blurry to use. If this happens, we'll reach out to request a clearer image from you. Our goal is to provide you with a high-quality product that you'll love.

Shipping & Payment

1. What are the shipping times and prices?

 Shipping time and costs vary depending on the shipping destination and the number of items that you purchase. Here’s how we break down our shipping times and prices:

 Expect your artwork to be ready 3-7 business days after you placed your order. We'll print and ship your order following the frame below if you approve your artwork.

* Please allow a longer delivery time during peak season shopping. You can find more detail here

2. Will I get a tracking number?

Yes, all orders are shipped with tracking. You'll receive the tracking number when the order has been shipped out, via email support@pawarts.com

3. What should I do if I didn't receive the tracking email?

If you haven't received your tracking email, please contact us via email support@pawarts.com or through our Facebook page. We'll be happy to resend it to you.

 

4. Do you ship worldwide?

 Yes, we do ship internationally. Plus, all orders are shipping with tracking no matter which country they are shipping to.

5. Why is my shipment status unchanged?

 Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs, or backlogs. Sometimes the high volume of packages in the seasonal period can also affect the shipping time.

We will try to ship out the package as soon as we could and try our best to avoid unnecessary delays. Hope you understand and wait patiently with us.

Please note that tracking information will be displayed after your order starts being shipped.

6. I put the wrong address/apartment number

 Check your addresses before checking out please. You (the customer) are responsible for providing the correct address and/or apartment number. Packages that are returned back to us or missing due to an invalid address can NOT be refunded or replaced.
We cannot cover the reprint/shipping costs unfortunately. I can only offer you a discount if you want to place a replacement order. So again, please double check your addresses! Don't let this minor mistake prevent you from receiving your order successfully.

7. Is my payment secure?

 We use Paypal and Stripe, payment gateways acting as the go-between for merchants and the appropriate credit card networks/financial institutions to authorize and accept payments. PayPal & Stripe protects your information using sophisticated safety systems and fraud prevention systems. PayPal & Stripe will never provide us with your financial information. Therefore, if the payment goes wrong, the user can be fully refunded.

8. Which payment methods does PawArts offer?

  • Paypal
  • Stripe: Stripe accept all cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB
  • Apple Pay

Post Purchase

1. I didn't receive the preview email

 There are a few reasons why you might not have received your preview email:

  • It might have ended up in your spam or junk folder. Please check these folders.
  • Your email provider's settings might have flagged our email as spam.

2. What should I do if I didn't receive the preview email?

If you haven't received your preview email, please contact us via email support@pawarts.com or through our Facebook page. We'll be happy to resend it to you.

3. Changing Size and Color

To modify the size or color post-purchase, kindly email us at support@pawarts.com during the preview process.

4. Gift wrapping and packaging

Pawarts packages are shipped discretely with no receipts or labels inside which is ideal for gifts.

5. Care instruction

Detail you can see here 

6. The shirt is smaller than I expected. What should I do? 

We understand that sizes can be tricky. If you need to exchange your item for a different size, please contact us within 10 days of receiving your order.

7. What if I receive a damaged/defective item?

 If you received a defective/damaged item: 

  • It's not recommended to use the product for better inspection.
  • Promptly contact us via support@pawarts.com, tell us about your problem(s), and don't forget to attach photos/videos that clearly show the defect/damage/condition for better support. We will give our best to assist.

We process replacements on products that were shipped out by us and are defective due to an error on our end (e.g. wrong item, damaged or faulty).

Return & Refund

1. Do you offer returns/refunds?

 As your order is 100% unique and custom-made just for you and your pet, we do not accept returns. If you have a problem with your order, let us know and we'll fix it for you. In worst case, we offer you 60 Days Guarantee Money Back if we cannot make you happy. 

Remember, we offer artwork previews and unlimited revisions so you can make sure you're 100% happy with your artwork before printing! 

2. What if I don't like the artwork?

 We're 100% dedicated to ensuring you love your artwork!

Once your portrait is ready, we'll notify you via email. You have 12 hours to either send us your edit requests or approve them for printing. If 12 hours go by and we don't hear from you, we'll consider it approved and will proceed with printing.

We're proud to offer unlimited revisions free of charge, so you can be confident you'll love your portrait.