1. I didn't receive the preview email
There are a few reasons why you might not have received your preview email:
- It might have ended up in your spam or junk folder. Please check these folders.
- Your email provider's settings might have flagged our email as spam.
2. What should I do if I didn't receive the preview email?
If you haven't received your preview email, please contact us via email support@pawarts.com or through our Facebook page. We'll be happy to resend it to you.
3. Changing Size and Color
To modify the size or color post-purchase, kindly email us at support@pawarts.com during the preview process.
4. Gift wrapping and packaging
Pawarts packages are shipped discretely with no receipts or labels inside which is ideal for gifts.
5. Care instruction
6. The shirt is smaller than I expected. What should I do?
We understand that sizes can be tricky. If you need to exchange your item for a different size, please contact us within 10 days of receiving your order.
7. What if I receive a damaged/defective item?
If you received a defective/damaged item:
- It's not recommended to use the product for better inspection.
- Promptly contact us via support@pawarts.com, tell us about your problem(s), and don't forget to attach photos/videos that clearly show the defect/damage/condition for better support. We will give our best to assist.
We process replacements on products that were shipped out by us and are defective due to an error on our end (e.g. wrong item, damaged or faulty).
