1. What are the shipping times and prices?
Shipping time and costs vary depending on the shipping destination and the number of items that you purchase. Here’s how we break down our shipping times and prices:
Expect your artwork to be ready 3-7 business days after you placed your order. We'll print and ship your order following the frame below if you approve your artwork.
* Please allow a longer delivery time during peak season shopping. You can find more detail here
2. Will I get a tracking number?
Yes, all orders are shipped with tracking. You'll receive the tracking number when the order has been shipped out, via email support@pawarts.com
3. What should I do if I didn't receive the tracking email?
If you haven't received your tracking email, please contact us via email support@pawarts.com or through our Facebook page. We'll be happy to resend it to you.
4. Do you ship worldwide?
Yes, we do ship internationally. Plus, all orders are shipping with tracking no matter which country they are shipping to.
5. Why is my shipment status unchanged?
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs, or backlogs. Sometimes the high volume of packages in the seasonal period can also affect the shipping time.
We will try to ship out the package as soon as we could and try our best to avoid unnecessary delays. Hope you understand and wait patiently with us.
Please note that tracking information will be displayed after your order starts being shipped.
6. I put the wrong address/apartment number
Check your addresses before checking out please. You (the customer) are responsible for providing the correct address and/or apartment number. Packages that are returned back to us or missing due to an invalid address can NOT be refunded or replaced.
We cannot cover the reprint/shipping costs unfortunately. I can only offer you a discount if you want to place a replacement order. So again, please double check your addresses! Don't let this minor mistake prevent you from receiving your order successfully.
7. Is my payment secure?
We use Paypal and Stripe, payment gateways acting as the go-between for merchants and the appropriate credit card networks/financial institutions to authorize and accept payments. PayPal & Stripe protects your information using sophisticated safety systems and fraud prevention systems. PayPal & Stripe will never provide us with your financial information. Therefore, if the payment goes wrong, the user can be fully refunded.
8. Which payment methods does PawArts offer?
- Paypal
- Stripe: Stripe accept all cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB
- Apple Pay
